SaaS & Technology

Ticket routing without per-call LLM costs

Millions of support messages classified by a distilled in-house model instead of a large LLM API.

Discuss this use case

How we approach it

  1. Large LLM labels a sample with a clear rubric
  2. Compact classifier trained and calibrated on those labels
  3. Low-confidence cases fall back to the LLM

How success is measured

Routing accuracy vs. LLM, cost per 1M messages, latency.

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